Customer Service Rep/Sr. Customer Service Rep

TECO Energy • Gallup, NM

394d • $42,400 - $53,000

About The Position

The Customer Service Representative (CSR) position at TECO Energy is designed for individuals who are eager to provide exceptional customer service and support to the community. This role involves various customer service activities, including billing, account adjustments, and conflict resolution, ensuring that customer inquiries and complaints are handled professionally and courteously. The position offers opportunities for career growth, with a senior level available for those with more experience.

Requirements

• High school diploma or GED required.
• Valid driver's license with an acceptable driving record.
• Customer Service Rep: 1 year of related experience or equivalent education/experience.
• Senior Customer Service Rep: 3 years of related experience.

Nice To Haves

• Cash handling experience
• Additional customer service experience

Responsibilities

• Perform billing, outbound calling, and receiving inbound calls.
• Handle account adjustments and inside credit and collections.
• Manage cashiering and energy diversion cases.
• Counsel customers on available rate options and debt payment obligations.
• Facilitate service connections and disconnections, as well as new service requests.
• Address customer inquiries and dispatch services as needed.
• Resolve inquiries and complaints effectively via various communication methods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED