Customer Service Rep./Senior Customer Service Rep. - Utility Billing

City of Mansfield JobBoard•Mansfield, TX

1d•$41,944 - $57,797

About The Position

Under the direct supervision of the Utility Billing Supervisor, this position will perform complex and technical tasks associated with setting up, monitoring and/or correcting varied customer accounts, and will participate in detailed tasks associated with collection and billing customer accounts. The Senior Customer Service Representative under the direction of the Supervisor - Utility Billing, performs a wide variety of collaborative customer service tasks; provides intricate staff assistance to management. Assist in coordinating assigned activities with other divisions, departments, and outside agencies.

Requirements

Knowledge of alphabetical filing systems.
Knowledge of routine office procedures.
Ability to communicate effectively in a courteous and professional manner.
Ability to follow simple oral and written instructions.
Ability to type at a corrected rate of 20 words per minute.
Ability to work with various software applications.
Ability to adapt to different procedures of operation as technology changes.
Ability to operate other office equipment including a copying machine, an adding machine, calculator, postage machine, etc.
Knowledge of Word and Excel software
High school diploma or equivalent required.
Two years of customer service experience
Experience with cash handling
Knowledge of alphabetical filing systems.
Knowledge of routine office procedures.
Working knowledge of business English and spelling.
Ability to follow simple oral and written instructions.
Ability to type at a corrected rate of 20 words per minute.
Ability to work with various software applications.
Ability to adapt to different procedures of operation as technology changes.
Ability to operate other office equipment including copying machine, adding machine, calculator, postage machine, etc.
Knowledge in operation of PC.
Basic knowledge of Word and Excel software
Basic accounting and auditing principles and practices.
Ability to communicate with public in a courteous and professional manner.
High school diploma or equivalent required
Five years of clerical office experience
Utility Billing experience required
Cash handling experience required

Nice To Haves

Knowledge of utility billing preferred
Basic accounting experience preferred
Associates Degree in related discipline
Accounting Experience

Responsibilities

Responds to complex customer questions and resolves concerns.
Process new customer applications, transfers, and termination of services per customer requests
Create new account numbers using GIS software.
Receive payments and issue receipts for utility bills and miscellaneous items as needed.
Prepares, processes and reconciles various account and financial documents and reports including daily cash balancing.
Enter and process various work orders.
Process billing reports according to procedures to ensure accurate and timely billing
Review meter readings and issue necessary work orders
Calculates billing components and various adjustments.
Establish and track payment agreements; initiates work orders to terminate and reconnect services.
Perform all collection activities for delinquent accounts including, but not limited to, processing the weekly cut off list.
Back up for various other duties in the department.
Perform other duties as required.
Resolve complex customer issues.
Review monthly audit reports to verify that service rate codes are correct and ensure billing accuracy.
Enter and process various work orders.
Create journal entries and perform daily reconciliations.
Process weekly automatic draft bill payments.
Maintain records management for the department.
Implement and oversee training for new customer service representatives.
Assume temporary supervisory capacity in the supervisor’s absence.
Back up for various duties in the department.
Perform all other duties as required.