Customer Service Rep (RMA) - Manchester, NH

Hubbell Incorporated•Manchester, NH

23d

About The Position

The Returns Administrator acts as the central liaison for customers, field personnel, and internal teams including Marketing, Pricing, Engineering, and Manufacturing within an assigned territory. In a company renowned for delivering world-class customer service, this role is responsible for ensuring the returns process is managed accurately, efficiently, and in full support of both internal and external customer needs.

Requirements

1–3 years of customer service or related experience.
Strong written and verbal communication skills.
Proficient in Excel.

Nice To Haves

SAP and SalesForce experience preferred.

Responsibilities

Manage the full end-to-end returns (RMA) process, including initial validation, RMA creation in the ERP system, approval coordination, and post RMA activities.
Meet daily productivity and workflow expectations set by the manager.
Generate, maintain, and analyze RMA reports using SAP and Power BI.
Coordinate and process carrier claims.
Deliver monthly, quarterly, and annual RMA reports and statistics to upper management.
Provide exceptional service to internal and external customers in alignment with departmental objectives.
Collaborate with cross-functional teams including Sales, Operations, Accounting, Customer Service, Technical Support, and Logistics.
Accurately interpret and communicate information from the ERP system.
Manage multiple shared mailboxes and resolve a high volume of customer inquiries.
Regularly evaluate current processes and implement improvements as needed.
Support overflow call volume as required, including multimedia, web chat, and email communications.