Customer Service Rep (Printing)

Imprimus Labels and Packaging•Mogadore, OH

40d

About The Position

Imprimus Labels and Packaging is a collaborative, people-focused organization with multiple manufacturing facilities across California, Ohio, and Texas. We are a leading producer of high-quality product labels, offering one of the most comprehensive ranges of printing solutions in the industry. Our teams support the demanding needs of the cosmetics, personal care, beverage, food, and dietary supplement markets—delivering precision, consistency, and exceptional service on every project.

Requirements

High school diploma or equivalent required.
Minimum of five (5) years of Customer Service experience, preferably within the label printing or manufacturing industry.
Experience with Label Traxx or similar order-management systems highly preferred.

Responsibilities

Serve as a “Customer Experience Owner” by delivering exceptional service, fostering customer loyalty, and ensuring consistent, effective communication across sales and production teams.
Act as the primary point of contact for assigned customers, managing all day-to-day requests with professionalism, responsiveness, and accuracy.
Build and maintain strong customer relationships, ensuring needs are met and service-level standards are consistently achieved.
Coordinate all customer and sales information required to process orders, including estimates, artwork/proofs, samples, tooling, purchase order updates, and customer specification sheets.
Obtain and confirm customer approval for pricing, order details, and miscellaneous charges.
Understand basic plant and equipment capabilities—including tooling, presses, materials, and applications—to determine requirements, appropriate lead times, and to properly set customer expectations.
Manage customer inventory programs, proactively monitoring agreed-upon inventory levels and ensuring timely release of shipments.
Collaborate with the Team Leader to support key initiatives and complete assigned projects such as press proofs, new business setup, account transitions, backup coverage, and issue resolution.
Assist with RMAs and claims, helping the team process and resolve product returns, complaints, and quality concerns.
Support resolution of open payment issues by working closely with customers and internal departments as needed.