Customer Service Rep - Patient Financial Svcs - Full Time

Kingman Regional Medical Center • Kingman, AZ

313d

About The Position

The Customer Service Representative's (CSR) purpose is to answer phones and assist patients with questions or concerns with their accounts, explain charges and answer other related inquiries from patients. This position is responsible for the individual day end deposit as well being responsible for the reconciliation piece of the other individual day end deposits as well as lunches and breaks. The CSR refers patients and/or families to other departments for information or assistance and processes reoccurring self-pay accounts monthly. This position has the ability to bill and/or re-bill claims to insurance companies as well as follow up with insurance companies.

Requirements

• General knowledge of office procedures.
• Basic computer skills.
• Effective interpersonal skills through both telephone and face to face contact.
• Ability to organize and sort daily workload.
• Must be able to deal calmly and effectively with frustrated and/or angry clients.

Nice To Haves

• High School Diploma or Equivalent.
• One (1) year experience in Customer Service and Collections and working with health insurance in the medical field.

Responsibilities

• Collect accurate payment amounts and post correctly in the appropriate system.
• Take credit card payments on the appropriate terminal.
• Deliver an accurate day end deposit and reconciliation sheet with all out of balance issues being resolved within one (1) business day.
• Answers phones and assists patients with question and concerns regarding the patients' accounts.
• Be able to re-bill and/or bill claims, follow up with insurance companies, offer payment arrangements or Financial Assistance Program all within two (2) business days of receiving phone call, voicemail, or face to face requests.

Benefits

• Medical, Dental, Vision
• Wellness and Employee Assistance Program
• Employer Paid Group Life
• Short & Long-Term Disability
• Paid Time Off
• 403b Retirement Plan with Employer Contributions
• Employee Discounts
• Employee Referral Bonus Program
• Free Identity Theft Protection Program
• On-site daycare exclusive to our employees' children of all ages
• On-site gym/wellness center with childcare
• Tuition Reimbursement for full-time employees
• Scholarships available
• Student Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED