Customer Service Rep - On-Site

Jostens • Shelbyville, TN

378d

About The Position

The Customer Service Representative position at Jostens is focused on creating strong partnerships with school customers and field sales staff to manage accounts effectively. The role emphasizes delivering high-quality customer service that aligns with the sales strategy, addressing customer needs, maintaining accurate records, and facilitating communication between customers and sales representatives. The representative will also engage in cross-selling and up-selling to enhance business growth and resolve customer inquiries and issues.

Requirements

• High school diploma or equivalent.
• 3+ years working in a customer service or sales environment preferred.
• Ability to work independently in an organized manner as well as being a team player.
• Strong oral and written communication skills in working with internal and external customers at all levels.
• Ability to make decisions and exercise judgment.
• Excellent analytical and problem-solving skills.
• Working knowledge of Microsoft Suite Applications.
• Oracle knowledge preferred.
• Ability to up-sell and cross-sell Jostens products.

Nice To Haves

• Diploma product knowledge preferred.

Responsibilities

• Proactively understand customer needs and maintain customer setup accuracy on Jostens systems.
• Effectively handle daily customer and field sales representative transactional activity via phone, e-mail, and mail.
• Partner with sales counterparts in the field to strengthen business through cross-selling and up-selling products.
• Remedy sensitive situations and proactively contact customers when required.
• Respond to technical, product, or service application inquiries, complaints, or requests for special consideration.
• Communicate with other departments and locations within the organization to obtain and provide information.

Benefits

• Health insurance
• 401k
• Paid holidays
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED
• Number of Employees: 51-100 employees