Customer Service Rep (On-call)

Jewish Community Center Of San Francisco • San Francisco, CA

68d

About The Position

The Customer Service Representative (CSR) at the JCCSF serves as an ambassador, responsible for providing excellent customer service to members, guests, and staff. The CSR is responsible for various customer service tasks, ensuring a warm and welcoming environment, and assisting with programmatic duties.

Requirements

• 1-2 years of experience in a customer-centric organization.
• Outstanding customer service skills and a positive attitude.
• Strong administrative skills, including proficiency in computers, databases, and multi-line phones.
• Experience with Salesforce and MS Office is advantageous.
• Ability to work both independently and collaboratively within a diverse team.
• Excellent oral and written communication skills.
• Commitment to discretion and confidentiality when handling patron data.

Responsibilities

• Greet members and guests, ensuring a warm and welcoming atmosphere.
• Manage fitness member check-ins, ensuring proper waivers are signed electronically.
• Update credit card and member information as required.
• Assist with password enablement and resolve login issues.
• Regularly check and maintain the health of parking equipment.
• Open and close shifts as scheduled.
• Engage with members, public, and staff to address questions and provide solutions to customer service issues.
• Adhere to Customer Service Manual and JCCSF standards.
• Utilize CRM systems for member registrations, retail purchases, and communication.
• Stay informed about CRM account management processes and JCCSF program areas.
• Assist members and guests with retail purchases, parking, event management, and program protocols.
• Maintain cleanliness and accuracy of front desk areas, including posted schedules and flyer racks.
• Perform additional duties as required.

What This Job Offers

• Career Level: Entry Level
• Industry: Social Assistance
• Number of Employees: 101-250 employees