Customer Service Rep Non

Pexco • Asheboro, NC

398d • $49,920 - $99,840

About The Position

The Customer Service Representative at Pexco LLC is responsible for managing customer accounts and ensuring prompt and accurate responses to customer inquiries. This role involves processing orders, maintaining communication with customers and sales teams, and tracking project timelines. The representative plays a crucial role in upholding company safety policies and fostering strong relationships with customers.

Requirements

• High School graduate or GED preferred.
• Minimum of 2 years experience (Manufacturing environment preferred).
• Experience using MRP/ERP software helpful but not required.
• Working knowledge of Microsoft Office based software (Word, Excel, Outlook, Teams).
• Self-motivated with strong interpersonal skills.
• Ability to multi-task, manage time and prioritize tasks based on customer needs.
• Above average communication skills, both written and verbal.
• Attention to detail.
• Excellent problem-solving skills.

Responsibilities

• Strictly adheres to Company and plant safety policies and procedures.
• Completes all annual training as required.
• Develop and maintain relationships with assigned customer accounts.
• Coordinate the completion of all incoming requests from customers via phone, email, fax or mail promptly and accurately.
• Process & acknowledge orders received via phone, EDI, or email within 24 - 48 hour period after receipt.
• Proactively advise customer of order status and shipment tracking as required.
• Coordinate sample requests for customers & sales.
• Communicate to CSM and/or Sales significant problems or reasons for concern regarding accounts, orders or projects.
• Act as an information resource for assigned Sales Managers accounts.
• Represent Sales as required in internal production, tooling, engineering and APQP daily and weekly meetings.
• Track new project timelines and keep the sales team and customer (if directed) well informed of project status.
• Ability to plan and prioritize work to make the most productive use of available time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED