Customer Service Rep III - Fresno, CA
About The Position
Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. “We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.” Role Overview : A Customer & Business Solutions Representative II I works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve pitching in with housekeeping, and supporting general branch needs.
Requirements
- 4 + years of experience
- Proficiency with Microsoft Office Suite
- Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)
- The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
- Mobility to move freely across uneven terrain both indoors and outdoors safely
- High School Diploma or equivalent
Nice To Haves
- You have strong interpersonal and effective communication skills to influence and advise others
- You have good organizational skills with strong attention to detail
- You’re able to respond professionally to inquiries or complaints
- You read, write, and speak English fluently
- You desire to lead others
Responsibilities
- Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
- Respond to customer sales inquiries in a timely , accurate , and appropriate manner
- Submit and code bills and invoices to the AP department for payment
- Work closely with the Sales and Operations team s to maintain adequate inventory levels to meet customer need s
- Conduct monthly inventory cycle counts and annual inventory
- Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
- Prepare reports with minimal s upervision
- Act as informa l team lead
- Ensure a dministrative tasks are completed
Benefits
- vacation
- holidays
- health
- dental
- vision
- mental health
- retirement plans
- other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
