Customer Service Rep II

Mohawk Industries • Williston, VT

72d

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide various support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Requirements

• High School Diploma or GED equivalency required.
• 3+ years of call center or customer service experience.
• Focus on customer account management preferred.

Responsibilities

• Ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
• Process sales orders and resolve customer product or service issues.
• Provide customer account management in a call center environment, including order entry, order inquiry, product information, order status, pricing, stock check, and transportation management.
• Provide customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Key in orders, process faxes, and prepare reports.
• Interface with various groups including internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
• Participate in special projects and perform additional duties as required.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

What This Job Offers

• Career Level: Entry Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees