Customer Service Rep II

Clarios • Florence, SC

329d

About The Position

As a Customer Service Rep II, you will play one of the most important roles in maintaining a positive company experience for customers. As the main point of contact for customers, members of customer service handle every order and situation in a personable and professional manner to ensure the customer is satisfied. Customer Service Representatives are the primary liaison for Original Equipment and Aftermarket customers, they provide product information, resolve order related issues, coordinate credits/returns for deficiencies in quality/service, and effectively manage customer delivery and on time metrics.

Requirements

• 3 - 4 years' experience in customer service, preferably in manufacturing with heavy emphasis on sales, distribution, manufacturing, and end-user.
• Strong communication skills, written and verbal.
• Basic math skills.
• Proficiency in Microsoft Office.

Nice To Haves

• Ability to work independently with little supervision.
• High School diploma or equivalent required, college degree preferred.
• Not looking for Call Center - Customer Service Reps.

Responsibilities

• Perform daily customer account checks and update customers on necessary shipment or production changes.
• Effectively communicate with customers through various channels.
• Build expert and dynamic product knowledge and/or the ability to quickly acquire product information to answer customer questions.
• Document and resolve or escalate customer complaints effectively and efficiently.
• Process order changes, cancellations, and special orders.
• Manage returnable containers and coordinate cycle counts.
• Track customer KPI's and metrics to ensure 100% compliance with customer requirements.
• Manage Original Equipment customer accounts by creating shippers, shipping packets, and coordinating with production scheduling.

Benefits

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire.
• Tuition reimbursement, perks, and discounts.
• Parental and caregiver leave programs.
• Paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
• Global market strength and worldwide market share leadership.
• LEED certification for sustainability plus a full-service cafeteria and workout facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED