Customer Service Rep II - Tuesday - Friday 1:30pm - 9:00pm

GXO Logistics

2d•$21

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. Job Summary: This position is responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Must be fluent in both written and spoken English and French. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Requirements

HS Diploma or equivalent.
Understands basic administrative functions of Customer Service area
Able to handle routine customer calls and appropriately escalate issues to the proper management level for timely resolution
All other tasks as required.
Professional telephone skills
Able to function effectively in a fast-paced environment
Good interpersonal, written and oral communication skills
Microsoft Office – Word, Excel
0-2 years professional experience.

Responsibilities

Provide, translate, or communicate information in both English and French.
Understands basic administrative functions of Customer Service area
Able to handle routine customer calls and appropriately escalates complex issues to the next level of management
Must be able to research customer inquiries and resolve issues in a timely manner.
Communicating courteously with customers by telephone, e-mail and face-to-face
Investigating and solving customers' problems (these may be more complex or long-standing problems)
Producing documentation/written information for customers when requested
All other tasks as required
Completes tasks that are generally routine.
Applies basic technical and procedural knowledge; some formal training or experience is required to perform the job effectively.
Follows detailed and defined rules/instructions and applies simple judgment to solve problems.
Completes tasks by following pre-established procedures.
For personnel handling products regulated by Good Manufacturing Practices (GMP), additional accountabilities and responsibilities are outlined in training requirement documents