Customer Service Rep II (935)

LIFESTREAM BEHAVIORAL CENTER•Leesburg, FL

1d•$16•Onsite

About The Position

- The Customer Service Rep II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive experience for clients. This role involves handling more complex customer interactions and requires a deep understanding of company services and policies to effectively assist clients. Key Responsibilities: - Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy. - Resolve customer issues by clarifying the complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution. - Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information. - Document customer interactions, transactions, comments, and complaints in the customer service database. - Collaborate with other departments to address and resolve complex customer issues. - Provide feedback on the efficiency of the customer service process and suggest improvements. - Assist in training new customer service representatives by sharing expertise and best practices. - Uphold the company’s values and ensure a high standard of service is delivered consistently.

Requirements

High school diploma or equivalent (Associate's degree in a related field preferred)
Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral health setting
Experience working with diverse populations and understanding of cultural sensitivity
Proven track record of effectively handling high-volume customer interactions
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in using customer service software and Microsoft Office Suite
Ability to manage time effectively and handle multiple tasks simultaneously
Demonstrated ability to remain calm and professional in stressful situations
Strong interpersonal skills with the ability to build rapport with clients and colleagues
Ability to work independently as well as part of a team in a fast-paced environment

Responsibilities

Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy.
Resolve customer issues by clarifying the complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information.
Document customer interactions, transactions, comments, and complaints in the customer service database.
Collaborate with other departments to address and resolve complex customer issues.
Provide feedback on the efficiency of the customer service process and suggest improvements.
Assist in training new customer service representatives by sharing expertise and best practices.
Uphold the company’s values and ensure a high standard of service is delivered consistently.