Customer Service Rep II

Covidien Japan Inc

88d • $35,600 - $53,400 • Remote

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 25% of travel to enhance collaboration and ensure successful completion of projects. We're a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.

Requirements

• Requires high school diploma or equivalent with minimum of 2 years of experience.

Nice To Haves

• Experience with Microsoft Office.
• One year of experience working with payment processing, data entry, customer service, payable accountants.
• Proficiency in Microsoft Excel is a plus.
• Strong customer service skills.
• Strong communication skills via email, in person, and by phone.
• Experience in cross-functional projects and process improvements.
• Experience in SAP Order Delivery Module (ORM) is a great plus.
• Excellent interpersonal skills.

Responsibilities

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department.
• Takes orders or registrations, and when necessary, may connect customers with appropriate support or field staff.
• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on email orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Communicates typically with internal contacts within and outside of immediate team.
• Obtains and provides information requiring some explanation or interpretation.
• May provide guidance and assistance to new or entry level employees.

Benefits

• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Simple Steps (global well-being program).
• Incentive plans.
• 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED