Customer Service Rep II

Simmons Foods • Siloam Springs, AR

251d

About The Position

Supports and serves the needs of the assigned customer base by providing outstanding customer service in the performance of the daily receipt and entry of orders. Acts as the first point of contact for managing customer inquiries and requests, and leads issue resolution efforts by working with the appropriate departments within the Company and through direct communication and follow-up with customers.

Requirements

• 2-5 years experience in a Customer Service Representative role.
• High School Diploma or equivalent.

Nice To Haves

• Preference for food processing organization.
• Enrollment in LEAN, BEST 212 and other developmental opportunities for training through Simmons University is highly recommended.

Responsibilities

• Processes orders received through various platforms such as EDI, email, fax and phone.
• Processes orders daily to execute deliveries to customers through data entry, date changes, error correction, and printing and filing of related documentation/paperwork.
• Performs any other assigned tasks to ensure accurate and timely order processing.
• Adheres to internal control procedures when processing customer purchase orders, credits, rebills, etc.
• Works closely with and on the behalf of customers.
• Demonstrates strong interpersonal, communication and negotiation skills to effectively support the Order Center by communicating and following-up with customers, as needed, for the purpose of problem resolution.
• Coordinates with other functional areas including Supply Chain, Plant and/or outside warehouses.
• Maintains accurate records and tracking of all information related to customer interaction, key indicators, and reports for assigned business units.
• Prepares or contributes to reports with accuracy and timeliness.
• Contacts other personnel to obtain additional data for reporting, as necessary.
• Writes and/or maintains Standard Work Instructions for the Order Center to ensure consistent use of best practices.
• Partners cross-functionally on inventory matters, including fulfillment with personnel from Sales, Supply Chain, Logistics, Production and/or Warehouse Operations.
• Works closely with Sales Managers to fulfill customer and supply chain demands, occasionally by purchasing or selling products.
• Partners with Sales Managers, Supply Chain, Logistics, Production and/or Warehouse Operations to proactively prevent customer shortages.
• Participates as a member of the Team.
• Participates in the ongoing development, communication and implementation of team concepts, programs and policies.
• Attends appropriate team meetings.
• Fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.
• Identifies areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team to resolve issues.
• Maintains familiarity with Simmons' established operating systems and communicates concerns and improvement ideas.
• Performs other duties as necessary in support of business objectives.

Benefits

• Equal Opportunity Employer
• Valued military experience and welcome veterans to join the team.

What This Job Offers

• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED