Customer Service Rep I

Sharp Energy • West Point, VA

389d

About The Position

The Customer Service Representative I at Sharp Energy, Inc. is responsible for assisting customers with their inquiries and transactions, ensuring accurate billing and account management, and maintaining strong customer relations. This role involves cash handling, preparing reports, and supporting operational personnel by dispatching work orders. The position emphasizes a commitment to customer service and adherence to company policies.

Requirements

• High School Diploma required.
• A minimum of 2 years clerical or customer service experience preferred.
• Excellent written and oral communication skills.
• Experience handling cash is required.
• Good math aptitude, collection techniques, and some account knowledge.
• Strong computer aptitude and skills preferred.
• Experience with MS Office and other call center technologies.

Responsibilities

• Assist customers with inquiries and transactions.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Charge customer accounts for services rendered such as deliveries of propane, labor, and parts.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments received through the mail and cash drawers.
• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation, and delivery personnel.
• Enter changes on customer's accounts.
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Maintain good customer relations.
• Interpret, monitor, and implement company policies as they pertain to customer service.
• Involvement with Public Assistance Programs.
• Keep abreast of changes in documentation requirements, methods of payment, and reconciliation of accounts regarding Public Assistance programs.
• Maintain and process deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of customer budgets.

Benefits

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive, and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages including generous 401k, medical, dental, and life insurance
• Tuition reimbursement
• Compensated volunteer hours
• Paid time off, holidays, and a separate bank of sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED