Customer Service Rep I

J.A. King • Knoxville, TN

102d

About The Position

As a Customer Service Representative you will be a key contributor to our fast-paced day to day operations - providing exceptional customer service by working with the Process Solutions Group (PSG) sales team. This position is a focal point for order management including order entry, inquiries and expediting. You will have the opportunity to work as part of a dynamic, fast-paced, high performing customer support team.

Requirements

• High School/GED required and Associates or Bachelors degree preferred and 1-2 years order entry experience
• High School/GED required and 3 years order entry experience in wholesale distribution (preferred) or related industry
• Computer literate and highly productive in a multi-window environment Google Business Apps and Microsoft Office
• Excellent keyboard skills quick and accurate
• ERP literate, NetSuite
• Excellent communication skills especially phone and email communications
• Detail oriented and highly organized
• Knowledge of customer service principles and practices
• Math and problem-solving skills

Responsibilities

• Swiftly process customer orders, adhering to our approval requirements
• Critical thinking, works independently
• Expedite customer orders at the direct request of customers as well as other PSG associates
• Build and maintain knowledge of our vendors and their order entry and order management processes
• Serve as liaison between product specialists, customers, vendors, and Cross internal resources.
• Contribute to team effort for securing goals
• Process orders to meet company performance matrix guidelines
• Purchase products through our ERP system as well as directly through vendor websites/Portals
• Proactively expedite rush orders
• Assist the sales team with special pricing renewals and updates
• Process repairs and returns orders for specified accounts
• Liaise with the sales team and management regarding customer issues and opportunities
• Work under general supervision and rely on experience and judgement to accomplish goals
• Attend ongoing vendor and process training; retain knowledge of vendors and processes
• Assist with special customer support projects as requested by management

What This Job Offers

• Industry: Miscellaneous Manufacturing
• Education Level: High school or GED