Customer Service Rep. I

Simmons Prepared Foods • Siloam Springs, AR

78d

About The Position

Supports the Order Center by performing assigned daily duties for the purpose of serving the needs of the customer base through daily receipt and entry of orders. This is a Salary Non-Exempt position.

Requirements

• 0-2 years experience in a Customer Service Representative role.
• High School Diploma or equivalent.

Nice To Haves

• Preference for food processing organization.
• Enrollment in LEAN, BEST 212 and other developmental opportunities for training through Simmons University is highly recommended.

Responsibilities

• Processes orders received through various platforms such as EDI, email, fax and phone.
• Executes deliveries to customers through data entry, date changes, error correction, and printing and filing of related documentation/paperwork.
• Adheres to internal control procedures when processing customer purchase orders, credits, rebills, etc.
• Demonstrates strong interpersonal, communication and negotiation skills to effectively support the Order Center.
• Communicates and follows-up with customers for problem resolution regarding product availability, pricing, lead time, and/or delivery.
• Coordinates with other functional areas including Supply Chain, Plant and/or outside warehouses.
• Maintains accurate records and tracking of all information related to customer interaction, key indicators, and reports for assigned business units.
• Prepares or contributes to reports with accuracy and timeliness.
• Contacts other personnel to obtain additional data for reporting, as necessary.
• Writes and/or maintains Standard Work Instructions for the Order Center.
• Participates as a member of the Team in the ongoing development, communication and implementation of team concepts, programs and policies.
• Attends appropriate team meetings.
• Familiarizes with Simmons' established operating systems and understands the responsibility to maintain familiarity with the systems.
• Performs other duties as necessary in support of business objectives.

Benefits

• We value military experience and welcome veterans to join our team.

What This Job Offers

• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED