Customer Service Rep I

Sentara Healthcare • Norfolk, VA

98d • Remote

About The Position

Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting in Norfolk, VA! Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education.

Requirements

• High School Diploma or Equivalent required.
• 2 years of customer service experience, preferably in a call center.
• Previous data entry experience.
• Strongly prefer healthcare background (pre-authorization, insurance eligibility, referrals).

Responsibilities

• Handle incoming calls to address issues related to member eligibility, plan prescription benefits, and claim payment issues.
• Assist with patient services needs such as updating billing information and establishing payment plans.
• Resolve payment inquiries and assist with patient scheduling.
• Provide quality service and customer satisfaction through effective communication and education.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees