Customer Service Rep I
About The Position
Ensuring Chart’s Success… Howden, a Chart Industries company, is a global engineering business that focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howen's core focus is on providing quality solutions for air and gas handling, and have over a century of experience in doing so. We are currently seeking a Customer Service Representative based in Buffalo, NY to join our dynamic and fast paced environment. This role is responsible for reviewing and processing customer purchase orders, meet RFQ KPIs, and collaboratively work with the team for the benefit of customers and hte organization.
Requirements
- 3 years of relevant business background in sales or customer service position required.
- Ability to retain processes and bring to the table new ideas for improvement.
- Ability to create and maintain strong relationships with customers, employees and representatives.
- High moral and ethical standards, integrity is continuously apparent.
- Proficient in Microsoft Office Products - Word, Excel, PowerPoint, Outlook, etc.
- Comfortable navigating the Internet.
- Strong interpersonal skills - active listener, clear and concise communicator (both oral and written); good collaboration skills.
- Ability to adapt and work in a fast paced environment while producing quality work.
- Ability to work on multiple projects with conflicting time constraints.
Nice To Haves
- Associate's degree in Business is preferred
Responsibilities
- Receive and efficiently process all customer and sales representative inquiries and orders via phone, e-mail, Web query, and written correspondence within a defined period of time from receipt.
- Train and follow up with sales representatives on ongoing request for quote submission issues.
- Update sales representative database with changes that occur (which also includes updates to CRM and sales representative directory).
- Increase effectiveness of customer support by having strong product, service and system knowledge through educational offerings and communications to enable solution selling versus product selling.
- Continually gather critical site information about Howden installed base, collecting it for the CRM system and using it to prospect for additional opportunities.
- Maintain close working relationship with Regional Sales Managers, Sales Reps, Howden Sales Management and customers in order to improve the service provided to them.
Benefits
- Medical, dental and vision insurance
- Employer contributions to an HSA account
- Health Care and Dependent Care Flexible Spending Accounts (FSA)
- Company-paid short-term and long-term disability coverage
- Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
- Up to two weeks of paid family leave
- 401k retirement savings plan including a company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
