Customer Service Rep I

Fresenius Medical Care • Lawrence, MA

2d • $18 - $27 • Hybrid

About The Position

This is a hybrid position with working hours of M-F 11:30am EST to 8:00pm EST Located in our Lawrence MA. Office. PURPOSE AND SCOPE: Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).

Requirements

• High School Diploma required
• 0 – 1 year’s related experience.
• Prior call center experience and/or multi-line phone system.

Responsibilities

• Contacts clients of abnormal test results, problems with specimens and requisitions, verify information.
• Assists clients with questions regarding status of tests, test requirements, specimen handling, etc.
• Assists clients with requests for changes to their requisitions, critical values, and patient information.
• Documents all calls into appropriate systems.
• Instructs (assists) clients with test ordering, specimen preparation, packaging, and shipping specimens.
• Takes supply orders, sets up standing orders and arranges for the appropriate delivery time and any related reports as needed.
• Keeps up to date in all technical information and new policies and procedures.
• Communicates with Sales and Clinical Support Reps about clients.
• Communicates with all departments to resolve client questions and problems in a timely manner.
• May refer to senior staff for assistance with day-to-day problems that may arise.
• Escalates issues to supervisor for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Additional responsibilities may include focus on one or more departments or locations.
• See applicable addendum for department or location specific functions.

Benefits

• This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees