Customer Service Rep I - PHC

Lincare • Flagstaff, AZ

2d

About The Position

This employee communicates with customers for the purposes of answering
questions, resolving problems, determining ongoing and additional
product/service needs, as well as supporting compliance to physician direction.

Requirements

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED