Customer Service Rep I

NET HEALTH SHOPS LLC • Eau Claire, WI

2d

About The Position

Net Health Shops LLC/Sunnydaze Decor is an Eau Claire based eCommerce(internet) company. We have been an importer and a multi-channel eCommerce marketer of indoor and outdoor home décor since 2006. Our growth comes from the relentless focus on product innovation, flexibility, and work ethic. Our company culture and positive morale make Net Health Shops an outstanding company to work for. If you are a highly motivated, dependable team player apply today!

Requirements

• High school diploma or equivalent; Associate’s degree or some college coursework preferred.
• 0-2 years of customer service experience, preferably in a call center or retail environment.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Basic computer skills, including proficiency with Microsoft Office or similar software.
• Ability to work in a fast-paced environment and manage multiple customer inquiries.
• Friendly and positive attitude, with a strong focus on customer satisfaction.

Responsibilities

• Answer inbound customer calls, emails, and messages promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Assist customers in troubleshooting issues, processing orders, and resolving concerns.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex or unresolved issues to higher-level customer service or management teams.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Process returns, exchanges, and refunds as necessary, following company policies.
• Promote and upsell company products or services as appropriate.
• Communicate and collaborate with external and internal teams to ensure customer satisfaction and resolve challenges efficiently
• External: Marketplaces, warehouses, suppliers, carriers
• Internal: team members from various departments within the company
• Stay updated on company products, services, and promotions to provide accurate information.
• Provide timely updates on shipment status and metrics
• Stay informed about Marketplace requirement changes and update processes accordingly
• Monitor fulfillment costs and identify opportunities for cost savings
• Ensure shopping labels are accurate and printed in a timely manner
• Arrange transportation and coordinator shipments with carriers to ensure timely delivery

Benefits

• Health and Dental Insurance
• HSA Plan
• Life, Short Term Disability, Accident, and Critical Illness Insurance
• 401K plan with generous employer contributions
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED