Customer Service Rep I

Particle Measuring Systems • Niwot, CO

5d • $23 • Onsite

About The Position

Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries. About Us Established in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries. We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains. We offer an exceptional and rewarding work environment in a great place to live. Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications. Your Impact We are looking for a Customer Service Representative who will contribute to the success of the Global Sales and Commercial Operations Team, applying their expertise in fostering positive customer experiences to support the achievement of team and company goals and deliver innovative, reliable solutions. In this role, the successful candidate will collaborate effectively with colleagues and cross-functional teams, demonstrate strong problem-solving and decision-making skills, and maintain a commitment to professional excellence, quality and continuous improvement. The Role The Customer Service Representative serves as a primary point of contact between customers, distributors, and service personnel, providing timely sales and service support. This position will collaborate with cross-functional teams to ensure customer expectations are met through accurate order processing and on-time delivery of goods.

Requirements

• 0 - 2 years’ work experience in an office environment.
• Strong communication, relationship building skills both in person and via electronic tools.
• Organized, self-motivated, with a desire to work at fast pace with a sense of urgency, accuracy, flexibility, and attention to detail.
• Strong personal computing skills and proficiency with MS Word, Excel, Power Point, Access, and Outlook.

Nice To Haves

• Bachelor’s degree in business or related field preferred

Responsibilities

• Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on time delivery.
• Process invoicing to customers.
• Process orders received via telephone, email, and fax. Includes data entry to create demand, relieve inventory and produce invoices, packing lists and shipping documents, including air bills, shipper’s letter of instruction, required certificates, labels, and process Letters of Credit as required.
• Complete Export Screening checklist and comply with all export regulations.
• Work with Accounting dept. to facilitate payment terms and collection issues.
• Provide regular backup support for other CSR’s as needed.
• Continuously evaluate processes for improvements in efficiency, quality, and safety.
• Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.

Benefits

• Health coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance
• 401(k) retirement plan with company match
• Vacation, holiday, and leave policies
• Tuition reimbursement, Employee recognition programs, Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level