Customer Service Rep I

Snap-on-posted about 1 year ago
Full-time • Entry Level
Kenosha, WI
1,001-5,000 employees
Fabricated Metal Product Manufacturing
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The Customer Service Representative I position at Snap-on Inc. is a full-time role based at the Corporate Headquarters in Kenosha, WI. This role is essential in providing exceptional customer service to support the Industrial sales field and customer base. The representative will handle various customer service tasks, including responding to inquiries, processing orders, and maintaining high-quality service standards.

  • Perform customer service functions including requests for pricing and availability, product information, order entry, contract review, expediting product, status and tracking, and shipping issues.
  • Receive and resolve customer/sales field requests via phone and email.
  • Run and work a variety of reports related to open orders to fulfill those orders in a timely fashion.
  • Maintain professionalism while communicating and escalating open issues in a timely manner, keeping all parties informed on developments.
  • Follow established processes consistently to maintain high quality standards of service.
  • Review work instructions and collaborate with team leadership to implement necessary updates/changes.
  • Maintain clear, concise documentation of all steps taken in multiple systems, ensuring accuracy of data.
  • Digitally file all backup in a paperless filing system for audit purposes.
  • Attend and actively participate in team meetings.
  • Perform any other duties as assigned by management.
  • High School Diploma or GED
  • Minimum 1 year previous customer service experience
  • Strong ability to learn and adapt to new computer-based systems
  • Exceptional listening skills
  • Excellent interpersonal, analytical, and oral/written communication skills
  • Strong understanding of and willingness to collaborate in a team environment
  • Strong attention to detail and ability to accurately perform a wide range of procedures
  • Creative and able to be flexible in daily activities, change priorities, and coordinate multiple tasks
  • Dependable and willing to work overtime and adjust schedule to meet business demands
  • Ability to remain calm under pressure and work in stressful situations
  • Excellent PC skills, knowledge of Microsoft Office
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee assistance program (EAP)
  • 401k Savings plan
  • Pension plan
  • Legal services plan
  • Employee stock purchase plan
  • Discount on Snap-on products
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