Customer Service Rep I Propane

Chesapeake Utilities Corporation • Hernando, FL

88d

About The Position

Customer Service Representative Opportunity in Hernando, Florida. Great benefits, competitive pay! At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Requirements

• PC experience.
• Excellent customer contact skills.
• Strong organizational skills.
• High school graduate or equivalent.
• Detail oriented and experience in computer processing helpful.
• Working knowledge of basic office equipment/machines.
• General understanding of office procedures and good public relation skills.
• Operation of PC programs (Lotus 123 or Excel, Microsoft Word or Word Perfect).
• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation.
• Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Good telephone communication skills.
• Ability to calculate figures and amounts such as discounts, interest, percentages.

Responsibilities

• Assist propane customers in office.
• Collect and reconcile cash.
• Prepare daily reports and bank deposits.
• Prepare work orders to be dispatched to operational personnel.
• Print, reconcile and distribute reports and calculations.
• Perform other related functions as assigned by the District Manager or Customer Service Manager.
• Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
• Issue credits and adjustments when necessary.
• Review figures to ensure proper accounts are being charged and billing is correct.
• Reconcile daily payments that are received through the mail and cash drawers.
• Reconcile all cash taken daily and prepare bank deposits.
• Receive and transmit information to and from service, installation and delivery personnel.
• Enter changes on customer's accounts.
• Prepare credit history checks for prospective customers.
• Maintain customer and vendor files and store batches and reports.
• Type correspondence.
• Attend training seminars.
• Order office and computer supplies.
• Maintain good customer relations.
• Interpret, monitor and implement company policies, as they pertain to customer service.
• Involvement with Public Assistance Programs.
• Keep abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implement procedure for handling accounts and monies.
• Maintain and process deposits.
• Review budgets to determine the need for increasing budget amounts.
• Assist in preparation of the customer budgets.

Benefits

• Competitive base salary.
• Fantastic opportunities for career growth.
• Cooperative, supportive and empowered team atmosphere.
• Annual bonus and salary increase opportunities.
• Monthly recognition events.
• Endless wellness initiatives and community events.
• Robust and customizable benefit packages-choose what works best with your life.
• Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What This Job Offers

• Industry: Utilities
• Education Level: High school or GED