Customer Service Rep, Home Medical Equipment - FT

Mercyhealth Wisconsin and Illinois•Machesney Park, IL

8d•$16 - $26

About The Position

Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies. Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians. Ensures that all equipment directly provided to patients for use is in good working order. Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system. Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts Accurately inputs patient data into computer system; updates and retrieves data in a timely manner. Reviews open order edit list to confirm accurate documentation is completed. Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders. Advises patient/family of their financial responsibility. Verify insurance and/or obtain authorization from payer. Updates information in a timely manner. Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation. Maintains knowledge of products, prices and services. Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources. Answers questions that may arise regarding insurance coverage. EDUCATION AND EXPERIENCE High school diploma or equivalent preferred Prior customer service experience preferred ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring). Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions. OTHER SKILLS AND ABILITIES Ability to multitask is key. Proficiency in computer applications such as Microsoft products. WORK ENVIRONMENT The noise level in the work environment is usually moderate Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure. AGE OF PATIENTS SERVED Neonate (birth – 28 days) Infant (29 days – less than 1 year) Pediatric (1 year – 12 years) Adolescents (13 years – 17 years) Adult (18 years – 64 years) Geriatric (65 years and older) INFORMATION ACCESS Partner may access patient care information needed to perform their job duties. WORK CONTACT GROUP Partners, physicians, patients/family, visitors, vendors SPECIAL PHYSICAL DEMANDS The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Working conditions can be stressful, demanding and fast paced, including frequent interruptions. This position must be able to prioritize workload and multi-task; they are often exposed to patients/family members who are ill, apprehensive, and stressed, along with employees who are sometimes dealing with very heavy workloads, or stressful situations. PAY RANGE: $16.34 - $26.14 Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information. At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women For over 135 years, Mercyhealth has provided high-quality health care to residents throughout northern Illinois and southern Wisconsin. We have a passion for providing comprehensive health care close to home for area residents through our six hospitals and 85 primary and specialty care locations. As an integrated health system, you can come to us for routine health care, like annual physicals, immunizations and preventive health screenings, as well as highly specialized care, such as neonatal intensive care, heart surgery, stroke care, neurosurgery, cancer treatment and much more. The range of Mercyhealth's specialties and the skills of our doctors, nurses and clinical staff are truly extraordinary.

Requirements

High school diploma or equivalent preferred
Prior customer service experience preferred
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.
Ability to multitask is key.
Proficiency in computer applications such as Microsoft products.

Responsibilities

Receives communication to the medical equipment program by promptly answering phone calls and servicing walk-in customers with demonstration or education on safe use of equipment or supplies.
Receives written and verbal referrals, clarifies information as needed, and under the supervision of the Home Medical Equipment Supervisor or Manager, schedules deliveries and distributes referrals to appropriate equipment technicians.
Ensures that all equipment directly provided to patients for use is in good working order.
Prepares new patient charts and maintains charts with current and accurate information; maintains accurate filing system.
Coordinates with billing staff to assure that information is maintained to produce accurate bills; documents patient communication in charts
Accurately inputs patient data into computer system; updates and retrieves data in a timely manner.
Reviews open order edit list to confirm accurate documentation is completed.
Prepares and sends orders to physicians on a timely basis; tracks and follows up on orders.
Advises patient/family of their financial responsibility.
Verify insurance and/or obtain authorization from payer.
Updates information in a timely manner.
Maintains knowledge of products, prices and services; offers suggestions regarding new programs/products and actively participates in the implementation.
Maintains knowledge of products, prices and services.
Keeps informed of billing practices as it pertains to Medicare, Medicaid, and other payer sources.
Answers questions that may arise regarding insurance coverage.