Customer Service Rep. Floater (399)

LIFESTREAM BEHAVIORAL CENTER•Clermont, FL

11d•$18

About The Position

- The Customer Service Rep. III – FLOAT assumes full daily clerical operation of the assigned facility. This position FLOATS between assigned facilities as needed for business needs. Coordinates standard operating procedures for the office and maintains a professional atmosphere.

Requirements

High school diploma or equivalent required.
Minimum of One (3) year experience in office setting including the use of computer systems required
Excellent verbal and written communication skills, with the ability to interact professionally with diverse populations.
Strong problem-solving abilities and a proactive approach to addressing customer needs.
Ability to adapt to changing environments and handle stressful situations calmly and effectively.
Proficiency in using computer systems and software applications, including Microsoft Office Suite.
Demonstrated ability to work independently as well as collaboratively within a team.
Strong organizational skills with attention to detail and accuracy in documentation.

Nice To Haves

Associate's degree in a related field preferred.
Minimum of Three (5) years’ experience in a medical office setting preferred
Minimum of One (1) year supervisory experience preferred

Responsibilities

Provide outstanding customer service to clients and staff by addressing inquiries and resolving issues in a timely manner.
Float between different departments as needed, adapting quickly to new environments and tasks.
Assist in the coordination of client appointments and manage scheduling changes efficiently.
Maintain accurate records and documentation of client interactions and transactions.
Support administrative tasks such as filing, data entry, and managing correspondence.
Collaborate with team members to ensure seamless operations and effective communication across departments.
Uphold the organization's standards and policies while representing LIFESTREAM BEHAVIORAL CENTER in a professional manner.
Participate in training sessions and meetings to stay informed about organizational updates and best practices.
Handle sensitive information with confidentiality and discretion.
Contribute to a positive and supportive work environment by demonstrating flexibility and a willingness to assist wherever needed.