Customer Service Rep/Facilities

Methodist Le Bonheur Healthcare • Indianapolis, IN

88d

About The Position

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. The Customer Service Rep, Facilities acts as first point of contact for calls coming into Methodist Facilities by assisting callers with questions, concerns, and problems. Creates work order requests for customers with facilities management needs. The incumbent also retrieves customer service requests submitted online and creates work order requests in the CMMS. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

• High School Diploma or Equivalent.
• 1-3 years Facility services administration.
• Basic knowledge of the fundamentals of a trade, sufficient to deal with basic service and repairs.
• Strong administrative and organizational skills.
• Strong attention to detail and data accuracy.
• Proficient with MS Office suite of applications along with ability to quickly learn new software applications and information systems.
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow-up.
• Ability to capture work procedures provided by others accurately and prepare accurate job plans.

Nice To Haves

• Associate's Degree in Business Administration/Management.

Responsibilities

• Receives customer service request telephone calls for building maintenance service.
• Contacts facility management managers, supervisors and leads to resolve problems/issues with work order requests and/or customer complaints.
• Reviews and audits work orders to ensure correct coding and follow up.

Benefits

• Opportunities to learn, grow and build a fulfilling career.
• Recognition and rewards for dedicated individuals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees