Customer Service Rep/Expediter (06357)

Domino's•Brighton, CO

21d

About The Position

We are seeking a dedicated Customer Service Rep/Expediter to join our team in Brighton, United States. In this dynamic role, you will be the primary point of contact for our valued customers while also ensuring efficient order processing and expediting.

Requirements

Proven experience in customer service; prior experience in order processing or expediting is highly desirable
Excellent verbal and written communication skills with a focus on customer satisfaction
Strong problem-solving abilities and attention to detail
Proficiency in using CRM software and order management systems
Ability to multitask and manage time effectively in a fast-paced environment
Demonstrated skill in handling challenging customer situations with empathy and professionalism
Basic understanding of logistics or supply chain operations is beneficial
Ability to work independently and as part of a team
Flexibility to adapt to changing priorities and workload

Responsibilities

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients
Process customer orders accurately and efficiently, ensuring timely fulfillment
Expedite orders as needed, coordinating with various departments to meet customer expectations
Monitor order status and proactively communicate updates to customers
Utilize CRM software and order management systems to track customer interactions and maintain accurate records
Collaborate with internal teams to resolve complex customer issues and improve service delivery
Identify opportunities for upselling and cross-selling products or services
Assist in maintaining inventory accuracy and resolving discrepancies
Generate reports on customer service metrics and order processing performance

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