Customer Service Rep/Expediter (06231)

Domino's•Boulder, CO

About The Position

We are seeking a dedicated Customer Service Rep/Expediter to join our team in Boulder. In this dynamic role, you will be the primary point of contact for our valued customers while also ensuring efficient order processing and expediting. Your ability to provide exceptional customer service while managing the flow of orders will be crucial to our success. You will learn to make all our delicious products.

Requirements

1-2 years of experience in customer service or a similar role preferred, but not required
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Customer-focused mindset with a commitment to providing exceptional service
Ability to work well in a team-oriented environment
Flexibility to adapt to changing priorities and customer needs
You must be 16 years or age or older

Nice To Haves

Experience in order processing or expediting is a plus
Proficiency in using order management systems is a plus

Responsibilities

Respond to customer inquiries, concerns, and requests via phone and in-person with a friendly and professional demeanor
Process customer orders accurately and efficiently, ensuring all details are correctly entered into our system
Expedite orders to meet customer deadlines and expectations
Monitor order status and proactively communicate updates to customers
Resolve customer complaints and issues in a timely and empathetic manner
Maintain accurate customer records and update information when necessary
Maintain high standards when making all of our menu items
Identify opportunities to upsell or cross-sell products when appropriate
Stay updated on product knowledge and company policies to provide accurate information to customers

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