Customer Service Rep/Expediter (06357)

Domino's Pizza • Brighton, CO

95d

About The Position

We are seeking a dedicated Customer Service Rep/Expediter to join our team in Brighton, United States. In this dynamic role, you will be the primary point of contact for our valued customers while also ensuring efficient order processing and expediting.

Requirements

• Proven experience in customer service; prior experience in order processing or expediting is highly desirable
• Excellent verbal and written communication skills with a focus on customer satisfaction
• Strong problem-solving abilities and attention to detail
• Proficiency in using CRM software and order management systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Demonstrated skill in handling challenging customer situations with empathy and professionalism
• Basic understanding of logistics or supply chain operations is beneficial
• Ability to work independently and as part of a team
• Flexibility to adapt to changing priorities and workload

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships with clients
• Process customer orders accurately and efficiently, ensuring timely fulfillment
• Expedite orders as needed, coordinating with various departments to meet customer expectations
• Monitor order status and proactively communicate updates to customers
• Utilize CRM software and order management systems to track customer interactions and maintain accurate records
• Collaborate with internal teams to resolve complex customer issues and improve service delivery
• Identify opportunities for upselling and cross-selling products or services
• Assist in maintaining inventory accuracy and resolving discrepancies
• Generate reports on customer service metrics and order processing performance

What This Job Offers

• Industry: Food Services and Drinking Places