Customer Service Rep - El Mirage

Pella Corporation • El Mirage, AZ

209d

About The Position

The position involves contributing to the achievement of Avanti's objectives by displaying proficiency in assigned areas while completing projects and responsibilities in a professional manner. The individual will take ownership of customer/homeowner requests, manage expectations, and schedule service to ensure excellent service standards. Responsibilities include handling customer complaints, creating service tickets, and communicating daily scheduling updates. The role requires proper documentation of customer activities and a willingness to provide improved solutions for efficiency. Continuous learning and crosstraining in other departments are also emphasized.

Requirements

• High school diploma or equivalent experience preferred.
• Minimum of 2 years of customer service or general business experience preferred.
• Prior knowledge of general construction applications and terminology is desirable.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to develop proficiency in Avanti software and familiarity with Apple iOS.
• Excellent verbal and written English language skills.
• Good public relations, public speaking, and customer service skills.
• Ability to read and interpret documents such as sales processes and product specifications.
• Strong organizational skills and attention to detail.

Nice To Haves

• Knowledge of window and door applications or components.
• Experience in a team-oriented environment.
• Demonstrated ability to follow projects through to completion.

Responsibilities

• Contribute to the achievement of Avanti objectives by displaying proficiency in assigned areas.
• Take ownership and resolve customer/homeowner requests by managing expectations and scheduling service.
• Ensure excellent service standards and maintain high customer satisfaction.
• Handle customer complaints and provide appropriate solutions within time limits.
• Create customer service tickets for required service and parts.
• Communicate daily scheduling updates via email and scheduling systems.
• Document customer activities, progress, and service issues.
• Provide improved solutions for efficiency in systems and communication.
• Crosstrain and share best practices with other departments.

What This Job Offers

• Industry: Food Services and Drinking Places
• Education Level: High school or GED