Customer Service Rep/Dispatcher
About The Position
Join a Team That Keeps Buildings Running Hawks & Company , a growing Commercial HVAC service company , is looking for an experienced HVAC Customer Service Representative / Dispatcher to help coordinate our service team and deliver exceptional customer support. In this role, you’ll be the central hub between customers, technicians, and service leadership , making sure the right technician gets to the right job at the right time. If you thrive in a fast-paced environment, enjoy solving problems, and want to grow your career in a stable industry, this is a great opportunity. You’ll work closely with our Service Manager, technicians, and operations team to keep service running smoothly. Career Growth at Hawks At Hawks , we believe great employees build great companies. We provide clear career paths and development opportunities for our team members. We invest in training and development so our employees can build long-term careers , not just jobs. If you take pride in helping customers and keeping operations running smoothly, we’d love to hear from you. Hawks is an Equal Opportunity Employer
Requirements
- Previous HVAC dispatch experience required
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Comfortable working with scheduling and dispatch software
- Ability to stay calm and organized in a fast-paced environment
Responsibilities
- Answer incoming service calls and create work orders
- Dispatch HVAC technicians to service and maintenance calls
- Coordinate daily schedules and adjust routes throughout the day
- Communicate appointment updates with customers
- Prioritize emergency service requests
- Track technician progress and job completion
- Ensure accurate work order documentation for billing
Benefits
- Competitive compensation
- Health benefits
- 401(k) with company match
- Paid time off
- Stable, growing company
- Supportive team environment
- Long-term career opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
