Customer Service Rep - Decatur, AL

Lincare • Decatur, AL

412d • $29,000 - $44,000 • Onsite

About The Position

The Customer Service Representative at Lincare, Inc. plays a crucial role in facilitating patient care by working directly with medical professionals and chronic patients. This position emphasizes advocacy for patients and aims to provide outcome-based solutions while fostering a culture of success and promotion within the organization.

Requirements

• Strong communication skills to interact with medical professionals and patients.
• Ability to analyze customer needs and recommend appropriate solutions.
• Experience in customer service or a related field is preferred.

Nice To Haves

• Experience in the healthcare industry is a plus.
• Familiarity with billing and setup paperwork for patient services.

Responsibilities

• Provide outcome-based solutions for physician referral sources and existing patient population.
• Submit new orders and monitor their completion, from initiation to setup, working closely with clinical, sales, and service departments.
• Prepare and analyze the billing and setup paperwork for patient services.
• Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
• Recommend potential products or services to management by collecting patient information and analyzing customer needs.
• Actively participate in the training of new customer service and sales personnel.

Benefits

• Opportunities for promotion and career advancement.
• Supportive work culture that rewards success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed