Customer Service Rep - Customer Support Agent

Sage Surfaces•Conroe, TX

About The Position

Are you ready to put your communication skills to work in a role where every day brings new opportunities to help people? We are seeking a Customer Service Rep - Customer Support Agent in Conroe, TX to join our team. This full-time position offers a competitive salary (depending with experience), along with valuable benefits including: 10% bonus opportunity based on annual salary 401K with company match at 5% PTO 9 paid holidays Company-provided computer equipment This position also earns: Health, dental, and vision insurance. Professional development opportunities YOUR ROLE As a Customer Service Rep - Customer Support Agent, you will spend your day serving as the first point of contact for customers across phone, email, chat, and social media. You will respond to inquiries quickly and provide accurate information while maintaining a professional and friendly tone. Throughout the day, you will work to identify and resolve customer issues in a timely manner, ensuring every interaction results in a positive experience. You will keep detailed records of each interaction in the CRM system and collaborate with other departments to meet customer needs and improve service delivery. By staying informed on products and services, you will be able to confidently answer questions and provide support. You will also gather customer feedback and use it to help identify areas for improvement, while taking advantage of training opportunities to continually strengthen your skills. YOUR SCHEDULE AS A CUSTOMER SERVICE REP - CUSTOMER SUPPORT AGENT This is a full-time position with the expectation of flexibility. You must be available to work during standard hours and be willing to occasionally work evenings or weekends as needed to support customers.

Requirements

High school diploma or equivalent
1+ years of customer service or support experience
Excellent verbal and written communication skills
Strong problem-solving abilities
Proficiency with CRM software and Microsoft Office Suite
Ability to multitask and manage time effectively
Empathy and patience when working with customers
Willingness to work flexible hours, including evenings and weekends when needed

Nice To Haves

Associate degree or higher
Experience with helpdesk or customer support platforms
Familiarity with live chat and social media support channels
Bilingual speaking abilities

Responsibilities

Serving as the first point of contact for customers across phone, email, chat, and social media.
Responding to inquiries quickly and provide accurate information while maintaining a professional and friendly tone.
Identifying and resolving customer issues in a timely manner, ensuring every interaction results in a positive experience.
Keeping detailed records of each interaction in the CRM system and collaborate with other departments to meet customer needs and improve service delivery.
Staying informed on products and services, you will be able to confidently answer questions and provide support.
Gathering customer feedback and use it to help identify areas for improvement
Taking advantage of training opportunities to continually strengthen your skills.