Customer Service Rep - CSR

Service Star Brands•Plano, TX

13d•$38,000 - $55,000•Onsite

About The Position

Are you ready to embark on an exciting career journey with Service Star Brands in Plano, TX? We're seeking a dynamic and dedicated Customer Service Rep - CSR to join our team full-time. If you're passionate about delivering top-tier customer service and are self-motivated to excel in a fast-paced environment, this opportunity is for you! At Service Star Brands, we offer a wealth of benefits to our team members. Beyond a competitive annual salary of $38,000 - $55,000 , we provide comprehensive company-wide benefits, including medical, dental, vision, life insurance, and paid time off (PTO). Joining our team means embarking on a journey of professional development and career advancement opportunities. Ready to take your career to the next level? Apply today! A LITTLE BIT ABOUT US Service Star Brands is a rapidly expanding home service company that specializes in providing top-notch HVAC, plumbing, and electrical services to homeowners throughout North Texas. With a strong focus on organic growth and strategic acquisitions, we collaborate with leading local brands and help guide their success. We offer a supportive, fun work environment where employees are encouraged to continually grow and develop their skills. Join us today to feel the difference! YOUR DAY AS A CUSTOMER SERVICE REP - CSR As a full-time Customer Service Rep - CSR, you'll work an 8-hour schedule every Monday - Friday. Your typical day will involve responding to customer inquiries with professionalism, scheduling technicians based on customer issues and geographic efficiencies, entering customer data, and making outbound calls to schedule maintenance appointments. Your role is pivotal in ensuring that our customers receive exceptional support and leave with a positive experience.

Requirements

2 years of customer service or dispatching experience
2 years of HVAC, electrical, or plumbing experience
Ability to type 50-60 WPM
Strong listening and verbal communication skills

Nice To Haves

Experience using ServiceTitan software is preferred but not required.
Having a high school diploma or equivalent is a plus.
Being bilingual is also a bonus!

Responsibilities

Responding to customer inquiries with professionalism
Scheduling technicians based on customer issues and geographic efficiencies
Entering customer data
Making outbound calls to schedule maintenance appointments
Ensuring that our customers receive exceptional support and leave with a positive experience