Customer Service Rep (Criminal Justice)

Recovery Monitoring Solutions • Mckinney, TX

75d

About The Position

Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX. A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices.

Requirements

• 1 year of proven customer service experience.
• Strong verbal and written communication skills and excellent interpersonal skills.
• Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.).
• Clean background and able to pass a drug screening.
• Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.
• Valid driver's license and reliable transportation if needed to travel to nearby offices.

Nice To Haves

• Clear criminal background preferred.

Responsibilities

• Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.
• Schedules orientation and installation appointments for all new referrals and maintenance appointments.
• Manages daily communication and equipment alerts and maintenance items.
• Maintains cleanliness of inactive equipment.
• Creates individual customer accounts and tracks participant as well as taking payments for services provided.
• Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies.
• Other duties as assigned.

Benefits

• $500.00 Hiring bonus after 90 days of employment for new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees