Customer Service Rep / Call Center - 100% Remote

CoverPoint Partners • Schaumburg, IL

88d

About The Position

Join IonTuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients. This is a 100% remote position. Candidates must have access to reliable internet connection. Multiple shifts available. Multiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, SD, VA, WI. Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!

Requirements

• Be passionate in the work you do and the people you help.
• Ability to establish and maintain rapport through effective communication and timely follow-up with customers.
• Attention to detail.
• Ability to establish priorities and multi-task in a fast-paced and deadline driven environment.
• Must be a self-starter with a great degree of internal motivation.
• Ability to operate and navigate various technical devices and systems.
• Ability to troubleshoot common computer issues.

Responsibilities

• Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
• Provide timely, accurate, and professional assistance on all inquiries.
• Document and update customer information in the CRM system.
• Follow escalation procedures and company policies to ensure resolution.
• Maintain compliance with all federal, state, and client requirements.
• Apply training materials effectively and share knowledge with team members.
• Meet or exceed all performance metrics and KPIs.

Benefits

• Medical Benefits through Cigna
• Dental Benefits through DeltaDental
• Vision Benefits through DeltaVision
• Flexible Spending Account
• Short and Long term disability
• Life Insurance
• 401(k)
• Advancement opportunities
• Work from home
• Company provided equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED