Customer Service Rep (Bank Teller) PART TIME Mansfield

Sutton Bank-posted 1 day ago
Part-time • Entry Level
Mansfield, OH
101-250 employees
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This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.

  • Greet customers, identify their business needs, complete request and answer questions.
  • Research issues and correct discrepancies.
  • Accept and process cash item deposits, savings deposits, withdrawals and cash checks.
  • Process loan, credit card and utility payments.
  • Redeem savings bonds.
  • Reconcile night deposits and mailed-in transactions.
  • Oversee the vault and ATM when assigned.
  • Follow all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
  • Complete and process holds/CTR's as required.
  • Ensure that all safety and security measures are being maintained at all times.
  • Follow proper dual control measures when required.
  • Complete logs and assist with audits.
  • Maintain the security of personal keys and assigned codes.
  • Maintain assigned cash levels.
  • Balance drawer.
  • Research any over and short issues.
  • Sell gift cards and other bank services.
  • Identify cross sell opportunities and refer to a Personal Banker for follow-up.
  • Utilize back office capture to send transactions to corporate.
  • Reconcile any balancing issues.
  • Maintain flexibility in scheduling to work all hours and locations within the market(s) as assigned.
  • High school diploma or general education (GED).
  • One year of related experience and/or training.
  • General PC knowledge.
  • Prior cash handling experience.
  • The ability to communicate effectively and clearly, both in verbal and written communications.
  • Excellent interpersonal skills.
  • Strong knowledge of the business area that is being supported.
  • Self-directed and motivated.
  • The ability to manage multiple tasks.
  • Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • One year of education and/or training beyond high school, preferred.
  • Previous sales experience preferred.
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