Customer Service Rep Aquatics

City of McKinney, TX • McKinney, TX

398d • $12,940 - $12,940

About The Position

The Customer Service Representative for Aquatics at the City of McKinney is responsible for delivering quality customer service and support in the administration of aquatics programs and facility operations. This role involves direct interaction with the public, managing customer inquiries, and ensuring smooth operations at the front desk. The position emphasizes integrity, dependability, and a strong sense of urgency in providing assistance to citizens and members of the public.

Requirements

• High School diploma or GED equivalent required.
• Minimum of 2 years customer service experience.
• Knowledge of computer functions and Microsoft Office (Outlook, Word, etc.).
• Cash handling skills and ability to manage a register.
• CPR/AED/First Aid certified (or obtain within 30 days of employment).

Nice To Haves

• Experience in aquatics programs or facility operations.
• Ability to work under time pressure and demonstrate flexibility.

Responsibilities

• Meet and greet citizens and members of the public, ensuring smooth operation of the front desk area.
• Provide courteous and efficient service to customers.
• Perform computerized registration, correspondence, public relations, record keeping, and reports.
• Answer telephones, provide information, and conduct facility tours.
• Maintain inventory of supplies and equipment.
• Assist with programming, special events, and rentals.
• Promote facilities, programs, and services during interactions with members and guests.
• Resolve customer questions and complaints.
• Maintain a balanced cash drawer at each shift.
• Operate standard office equipment.

Benefits

• Employee assistance program (EAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED