Customer Service Rep. (Account Rep. - Manufacturing)

AIRTECH INTERNATIONAL INC•Huntington Beach, CA

11h•$25 - $26•Onsite

About The Position

The Customer Service Representative (CSR) will be responsible for delivering excellent customer experiences and serving as the company's primary interface with internal and external customers. As a liaison and agent of innovation, the CSR will resolve customer concerns quickly, courteously, and efficiently. The CSR will build long-lasting relationships with customers by encouraging openness and trust. Strong, customer-focused written and verbal communication skills are vital for this role.

Requirements

Strong written communication skills with the ability to compose correspondence and create basic Excel worksheets.
Proven time-management skills, including the ability to prioritize and handle multiple tasks efficiently with close attention to detail.
Able to work both independently and as part of a team, with a high level of reliability.
Requires typing proficiency of 40+ WPM and solid math skills.
High school diploma or GED equivalent required.
2+ years of relevant work experience.
Familiar with data entry and ERP systems (Microsoft Navision/ Microsoft Dynamics 365 Business Central preferred)
Open to travel for training and relationship-building if applicable.

Nice To Haves

Some college preferred but not required.

Responsibilities

Deliver excellent service to all customers.
Supply product pricing, availability, and lead times within predefined criteria.
Manage a Customer Portfolio of diverse domestic and/or international accounts.
Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
Manage order changes, adjustments, cancellations, credits, and return authorizations.
Identify complex documents and customer requirements for correct management, such as Terms and Conditions and specifications.
Work with Manufacturing, Engineering, Quotations, Sales, and Shipping to achieve customer satisfaction.
Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.
Assist Shipping and Logistics teams with domestic and international order fulfillment.
Notify supervisor or manager of potential safety hazards and comply with all necessary ISO procedures.
Perform additional tasks and responsibilities as given by the supervisor.