Customer service rep(3394)

Domino's Pizza • Sayreville, NJ

292d

About The Position

We are seeking a friendly and dedicated Customer Service Representative to join our team in Sayreville, United States. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and patience in handling customer concerns
• Proficiency in customer service software and basic computer skills
• Ability to multitask and manage time effectively in a fast-paced environment
• High school diploma or equivalent
• Previous customer service experience preferred
• Customer service certifications are a plus
• Flexibility to work various shifts, including weekends and holidays, as needed

Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Address customer inquiries, concerns, and complaints with empathy and patience
• Provide accurate information about products, services, and company policies
• Process orders, returns, and exchanges efficiently
• Identify and escalate complex issues to appropriate departments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Stay updated on product knowledge and company policies
• Meet or exceed customer satisfaction and performance metrics

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED