#1683 | Customer Service Rep 1 - 1st Shift

ALL METALS PROCESSING OF ORANGE COUNTY LLC • Santa Ana, CA

6h

About The Position

Under the direction of the department Supervisor/Manager, the Customer Service Representative is responsible for taking incoming calls from customers and coordinating customer needs with the production team for on-time delivery.

Requirements

• 1-2 years of customer service experience.
• Good computer skills and working knowledge of MS software (Outlook, Word & Excel).
• Possess good organizational skills and attention to detail.
• Ability to effectively communicate both verbally and in writing with team members at all levels within the organization.
• Due to ITAR regulations, this position requires that the employee must be a U.S. Person (U.S. Citizen or Permanent Resident).

Nice To Haves

• Experience in Aerospace industry, a plus.

Responsibilities

• Provide excellent customer service when on the phone and answering any general questions for our customers.
• Responsible for creating and maintaining a high level of professionalism with clients and establishing a positive rapport with every caller.
• Responsible for providing and following up on status updates and lead time concerns.
• Responsible for updating order information in our custom computer program during and after each call.
• Works closely with the production team and stays up to date with order schedules or any changes.
• Adhere to safety regulations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed