Customer Service Rep 1

Primerica • Duluth, GA

1d • Hybrid

About The Position

The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions. In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner.

Requirements

• Minimum 3 year of call center customer service experience is a plus
• Minimum high school diploma or GED
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Excellent customer service skills
• Attention to detail
• Ability to maintain knowledge of company’s products and procedures
• Ability to work under pressure and communicate professionally with irate customers
• Strong problem solving and decision making skills
• Ability to organize and present facts in a clear and concise manner in both speech and correspondence
• Ability to handle high-volume calls

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED