Customer Service Rep 1

Primerica•New York, NY

1d•$42,000 - $49,000•Hybrid

About The Position

We are seeking a Customer Service Representative to work in the Insurance Services department delivering exemplary customer service to National Benefit Life policyholders in Long Island City, New York. The CSR addresses both verbal and written inquiries pertaining to life insurance policies. They assist clients with questions regarding billing, policy coverage, or contract changes. It also includes mailing of correspondence and forms requested. Remote, hybrid or an in-office working schedule is an option after training, however, all employees are required to come into the office once per month, or as requested. In addition, the candidate will identify concerns, ask appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research finds thoroughly. The candidate recognizes priority situations and understands when to notify appropriate parties. The candidate should have knowledge of commonly used practices and procedures such as ability to duplicate policies, process address changes, update status reports and maintain VRU messages and callbacks.

Requirements

1 year of call center customer service experience preferred but not required
Minimum high school diploma or GED
Previous insurance or financial services experience is a plus
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company’s products and procedures
Ability to communicate professionally with irate customers
Internet Access – speed requirements: Upload speed – 8 mbps Download speed – 15 mbps

Nice To Haves

Previous insurance or financial services experience is a plus

Responsibilities

Answer telephone and respond to inquiries from 9 a.m. to 4 p.m.
Review and respond to incoming correspondence
Process duplicate policies for old and current product policies
Index correspondence for Imaging
Process address changes for old and current product policies
Contribute to team effort by accomplishing related results as needed
Resolve customer complaints via phone, email or mail
Demonstrate strong customer orientation and take responsibility to ensure customers are satisfied