Customer Service Rep(08937) - 11312 Hwy. 15-501 N Suite 100

Domino's • Chapel Hill, NC

137d

About The Position

The position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a high standard of performance, ensuring that customers receive excellent service and that food is prepared according to company guidelines. This includes being knowledgeable about the menu, following proper procedures, and maintaining a clean and professional appearance while on the job.

Requirements

• Ability to provide excellent customer service.
• Knowledge of the menu and food preparation standards.
• Ability to follow company policies and procedures.

Responsibilities

• Answering the phone and assisting carryout customers in a polite and courteous manner.
• Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order every day, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery and say 'Let me get your change' on every order.
• Maintaining a maximum of $20 in personal money while on the clock.
• Prohibiting pocket knives or any weapons while working.
• Keeping driver vehicles neat, clean, and in a positive image while working.
• Not being routed early or checked in early from delivery.
• Washing hands prior to making products.
• Following only proper procedures for products.
• Completing Safe Delivery CBT before making deliveries.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees