Customer Service Rep(08826) - 139 W. Main Street

Domino's • Williamston, NC

87d

About The Position

The position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a high standard of performance, ensuring that customers receive excellent service and that food is prepared according to company standards. This includes being knowledgeable about the menu, following specific procedures for food preparation, and ensuring that delivery drivers adhere to company policies regarding cash handling and vehicle cleanliness.

Requirements

• Ability to provide excellent customer service.
• Knowledge of the menu and food preparation standards.
• Attention to detail in food preparation and order accuracy.
• Ability to follow company policies and procedures.

Responsibilities

• Answering the phone and assisting carryout customers politely and courteously.
• Demonstrating knowledge of the menu and providing helpful information to customers.
• Following customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery.
• Saying 'Let me get your change' on every order without exception.
• Not carrying more than $20 while on the clock, including personal money.
• Prohibiting pocket knives or any weapons while working.
• Maintaining a neat and clean driver vehicle that reflects a positive image.
• Not being routed early or checked in early from delivery.
• Washing hands prior to making products.
• Following proper procedures for food products.
• Completing Safe Delivery CBT training.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees