Customer Service Rep(06219) - 10909 E. Arapahoe Pl

Domino's • Centennial, CO

98d

About The Position

The position at Domino's Pizza involves various responsibilities focused on customer service and food preparation. Employees are expected to maintain a high standard of performance, ensuring customer satisfaction and adherence to company policies. This includes answering phones, assisting carryout customers, and demonstrating knowledge of the menu. Employees must also follow specific procedures for food preparation and delivery, ensuring safety and quality standards are met.

Requirements

• Ability to communicate effectively with customers and team members.
• Knowledge of the menu and ability to assist customers with their orders.
• Adherence to company policies and procedures regarding food safety and customer service.

Responsibilities

• Answering the phone and assisting carryout customers politely and knowledgeably about the menu.
• Maintaining a perfect image according to company standards.
• Demonstrating customer WOW steps: Apologize, Give them what they want, Give them something extra.
• Counting pepperoni and ham on every order daily, regardless of topping amount.
• Ensuring pizzas are not cleared before they are ready to be placed in the oven.
• Drivers must carry $1 in coin change for every delivery.
• Saying 'Let me get your change' on every order without exception.
• Not carrying more than $20 while on the clock, including personal money.
• Prohibiting pocket knives or any weapons while working.
• Keeping driver vehicles neat, clean, and in a positive image while working.
• Not being routed early or checked in early from delivery.
• Washing hands prior to making products.
• Following proper procedures for product preparation.
• Completing Safe Delivery CBT for every driver.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees