Customer Service Rep(06038) - 200 Market Dr.

Domino's Pizza • Emporia, VA

135d

About The Position

The following is considered minimum expectations in performance while working for Domino's Pizza. Employees are expected to answer the phone or assist carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu. Maintaining a perfect image according to standards is crucial. Employees must know and demonstrate customer WOW steps: 1) Apologize, 2) Give them what they want, 3) Give them something extra. All pizza makers must count pepperoni and ham on every order every day, regardless of the topping amount when ordered. No one is allowed to clear pizzas before they are ready to be placed in the oven. Drivers must have $1 in coin change on every delivery and must say, “Let me get your change” on every order with no exceptions. Employees are not allowed to carry more than $20 while on the clock, including personal money, and no one is allowed to have a pocket knife or any weapon while working. Driver vehicles are to be neat and clean and present a positive image while working. Drivers are not to be routed early or checked in early from delivery. Pizza makers must wash their hands prior to making products, and only proper procedures for products are allowed. Every driver must have completed Safe Delivery CBT, and every order is to be repeated for accuracy, confirming the name and address.

Requirements

• Ability to maintain a polite and courteous demeanor while assisting customers.
• Knowledge of the menu and ability to provide helpful information to customers.
• Adherence to company standards for image and conduct.
• Ability to count and manage toppings accurately for each order.
• Understanding of delivery procedures and requirements.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Being knowledgeable of the menu and helpful to customers.
• Maintaining a perfect image according to company standards.
• Counting pepperoni and ham on every order every day, regardless of topping amount.
• Not clearing pizzas before they are ready to be placed in the oven.
• Ensuring drivers have $1 in coin change on every delivery.
• Saying 'Let me get your change' on every order without exception.
• Not carrying more than $20 while on the clock, including personal money.
• Not having a pocket knife or any weapon while working.
• Keeping driver vehicles neat and clean and in a positive image while working.
• Not being routed early or checked in early from delivery.
• Washing hands prior to making products.
• Following proper procedures for products.
• Completing Safe Delivery CBT.
• Repeating every order for accuracy and confirming name and address.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed